We have created additional avenues for parents to contact us for tech support: an English phone line and a Spanish phone line. Callers will be directed straight to voicemail and we will have techs monitoring voicemail remotely and returning calls on a first come first served basis.
Active hours for tech support are 8am to 3pm, on school days (Monday - Friday).
Families can request tech support in the following ways:
Submit a Help Request Online (if you have internet access)
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A trained technician will contact you within a short time between 8am - 4pm (usually within 24 hours, weekends and holidays excepted).
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Submit a Help Request by Phone
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- For help in English, call 714-447-2808
- For help in Spanish, call 714-447-2818
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Make sure you include the following:
- your name,
- student name or ID number,
- a contact phone number, and a
- description of the issue.
You will be asked to leave a message and a trained technician will call you back within a short time (usually within 24 hours, weekends and holidays excepted).
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